Booking Policy

At Best Villa Lonavala, we are dedicated to helping our guests find and book the best villas in Lonavala. Each villa listed on our platform is verified and cross-checked to ensure it meets our standards for comfort and reliability.

Please note the following important terms:

  • Role as Booking Facilitator: We only facilitate bookings and do not own or manage the villas. We are not responsible for any service-related issues during your stay. All services and operations are managed by the villa owners or their teams.
  • Advance Payment: We collect only 50% of the total amount as an advance to confirm your booking. The remaining balance is to be paid directly to the villa owner or manager before check-in.
  • Amenities Confirmation: Guests must confirm all offered amenities before making the balance payment. Once the balance is paid, we are not responsible for any issues related to amenities, power outages, or service disruptions.
  • Complaints Handling: Any issues during the stay must be addressed directly with the property owner or manager. We do not mediate service-related complaints after the booking is completed.
  • No Refund Policy: We do not offer any refunds, as we do not own or operate the properties listed. All bookings are final once confirmed.

By proceeding with your booking, you acknowledge and agree to these terms.

Privacy Policy

Effective Date: 10-12-2024

Welcome to bestvillalonavala.com. We value your privacy and are committed to protecting your personal information.

1. Information We Collect

  • Personal Information: Name, email address, phone number, and payment details.
  • Usage Data: IP address, browser type, pages visited, and other analytics.

2. How We Use Your Information

  • To process bookings and provide services.
  • To communicate updates, offers, and promotional materials.
  • To improve website functionality and user experience.

3. Data Sharing

  • Third-Party Services: Payment gateways, analytics providers, or service providers assisting with operations.
  • Legal Requirements: When required by law or to protect our rights.

4. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings.

5. Data Security

We implement security measures to protect your data. However, no method of transmission over the internet is 100% secure.

6. Your Rights

  • Access, update, or delete your personal data.
  • Opt out of promotional communications.

7. Contact Us

For questions or concerns, email us at: asadhussain@bestvillalonavala.com

Terms and Conditions

Effective Date: 10-12-2024

Welcome to bestvillalonavala.com. By using this website, you agree to the following terms and conditions.

1. Booking Policies

  • Bookings are confirmed upon receipt of payment.
  • Guests must adhere to villa-specific rules shared during booking.

2. Pricing and Payments

  • Prices are listed in INR and are subject to change without notice.
  • Full or partial payment may be required at the time of booking.

3. Cancellations and Refunds

  • Refer to our Refund Policy below for details.
  • No-shows are non-refundable.

4. Liability

  • We are not liable for any personal injury, loss, or damage during your stay.
  • Guests are responsible for damages caused to property.

5. Prohibited Activities

  • Subletting or unauthorized events are not allowed.
  • Illegal activities are strictly prohibited.

6. Amendments

We reserve the right to modify these terms at any time. Continued use of the site signifies acceptance of the updated terms.

Non-Refundable Policy

Effective Date: 10-12-2024

At bestvillalonavala.com, we strive to provide a premium and seamless booking experience. To maintain our high standards and commitments, we have a strict non-refundable policy for all bookings.

1. Booking Confirmation

  • All bookings are confirmed only after half payment.
  • Once payment is received, it is non-refundable under any circumstances, including cancellations, no-shows, or changes in plans.
    Please note that our cancellation policy is strictly non-refundable.
  • However, in certain cases, if we allow a date change, the booking can be rescheduled only once, and must be utilized within 3 months from the original booking date. No extensions will be allowed beyond this period.
  • We appreciate your understanding.

2. Changes or Rescheduling

  • Guests may request a rescheduling at least 40 days before the original check-in date, subject to availability and an additional fee.
  • If rescheduling is not possible, the booking amount remains non-refundable.

3. Exceptions

In rare cases, such as emergencies (natural disasters or government-mandated restrictions), we may offer a credit note for a future stay at our discretion. No cash refunds will be issued.

4. Security Deposit

  • The ₹5000 security deposit remains refundable after the stay, provided there are no damages or breaches of villa policies.

5. Contact for Queries

For inquiries about your booking, please contact us at asadhussain@bestvillalonavala.com or 8591068375

2. Cancellation by Us

  • If we must cancel a booking due to unforeseen circumstances, a full refund will be issued.

3. Security Deposit Refunds

  • The security deposit of ₹5000 is refundable upon checkout, provided no damages are found.

4. Non-Refundable Charges

  • Booking advance, taxes, and extra charges for kitchen usage are non-refundable.

5. How Refunds Are Processed

Refunds will be processed to the original payment method within 10 business days.

6. Contact for Refunds

For assistance with refunds, email us at: asadhussain@bestvillalonavala.com


Return Policy for BestVillaLonavala.com

At BestVillaLonavala.com, we are committed to providing the best experience for our customers. Below are the guidelines for returning products:

Eligibility Criteria for Returns:

  1. Products must be returned in their original condition, with all tags, packaging, and accessories intact.
  2. Returns are accepted within 7 days of receiving the product.
  3. Digital products are non-returnable and non-refundable once delivered.
  4. Items damaged due to misuse, negligence, or improper handling are not eligible for return.

Return Process:

  1. Initiate a Return: Contact our customer support at support@bestvillalonavala.com or call us at [customer support number] with your order details and reason for return.
  2. Approval: Once the return request is approved, you will receive instructions for shipping the product back.
  3. Return Shipping: Customers are responsible for return shipping costs unless the product was received damaged or defective.
  4. Refund/Exchange: Upon receiving and inspecting the returned product, we will process a refund or exchange within 5-7 business days.

Shipping Policy for BestVillaLonavala.com

Our goal is to deliver your orders promptly and efficiently. Below are the guidelines for product shipping:

Shipping Timelines:

  1. Orders are processed within 24-48 hours of confirmation.
  2. Delivery timelines depend on your location and are typically:
    • Metro cities: 3-5 business days
    • Other regions: 5-7 business days

Order Tracking:

  1. Once your order is shipped, you will receive a tracking number via email or SMS.
  2. You can track your order in real-time using the tracking link provided.

Return Process for Shipped Products:

  1. Physical Products: Follow the return process outlined above for any issues related to shipped products.
  2. Digital Products: As digital items are delivered electronically, returns or refunds are not applicable.

Shipping Charges:

  1. Standard shipping charges apply and will be displayed during checkout.
  2. Free shipping is available on select products or promotions, as indicated on the product page.

For any further assistance, feel free to contact our support team at support@bestvillalonavala.com.